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Community Responsibility


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Customer Inquiries

For customer inquiries, please call 800-922-0204 or go to Contact Us

The following is an overview of Verizon Wireless' Corporate Responsibility programs and initiatives.

Accessibility

At Verizon Wireless, we are committed to offering our customers the most reliable service on the nation's best wireless voice and data network, and providing accessible products and services that meet the communication needs of our customers with disabilities. Verizon Wireless provides a wide range of innovative solutions and technologies that increase accessibility to its products and services. We never stop working for you.

Learn more about Verizon Wireless' commitment to customers needing accessible products and services.

 

HopeLineŽ from Verizon

HopeLine from Verizon collects no-longer used wireless phones, batteries and accessories from any wireless service provider at our Communications Stores nationwide and puts the nation’s most reliable wireless network to work in our communities by turning these unused wireless phones into support for victims of domestic violence.

Learn more about HopeLine from Verizon.

 

Green Initiatives

Verizon Wireless works every day to protect our environment and give our customers opportunities to do the same. Learn more about Verizon Wireless’ earth-friendly initiatives and programs Verizon Wireless is proud to offer and support.

 

E-Rate

Educating our nation’s next generation of leaders and innovators is what you do. But even with all your talents, experience and passion, you still need technology support that’s up to the task. Learn more.

 

Code of Conduct

Verizon Wireless' success in the marketplace has been -- and will continue to be -- driven by our integrity. It's at the heart of our culture. Our Credo, which puts our culture into words, states: “We believe integrity is at the core of who we are. It establishes the trust that is critical to the relationships we have." Our Code of Conduct guides us in putting that plank of our Credo into action.

The Verizon Wireless Code of Conduct can be found here.

 

Wireless Issues

With 93.0 million retail customers, including 88.0 million retail postpaid customers, who depend on the nation's most reliable and largest wireless voice and data network, Verizon Wireless is committed to addressing wireless issues on behalf of our customers and providing consumers with the information they need to enhance their wireless experience

Learn more about the company’s commitment to addressing wireless issues.

 

Emergency Information Center for Customers

When disaster strikes – be it hurricanes, wildfires, tornadoes or other natural disasters affecting our communities – we see first-hand the importance of wireless communication. Throughout the year, Verizon Wireless works to keep its wireless network the nation's most reliable and we are ready for any natural disaster that may affect our customers and communities. Learn more.

 
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