Verizon Wireless has been recognized by a number of independent, third-party observers as a leader in network reliability and customer satisfaction. Following are some of the accolades America's largest and most reliable wireless voice and 3G data network has received for empowering customers to "Rule The Air."
Unbeatable 4G LTE at 2012 CES
SlashGear.com, January 14, 2012
In SlashGear.com’s “Best Of” wrap up for CES 2012 , Verizon Wireless had the distinction of being named the “Best Mobile Carrier.” According to SlashGear, there are two requirements for a wireless carrier to perform at maximum efficiency, consistency of data signal and the actual data strength. Verizon Wireless easily met these requirements in a way that other carriers were unable to. (14 Jan. 2012)
Fastest Network Yet
Popular Science, November 16, 2011
The Verizon Wireless 4G LTE Network was named to Popular Science's 2011 Best of What's New Award for having the fastest 4G network yet. Every year, this award recognizes products and services that are so innovative, they almost seemed impossible a year earlier. Winners of this award must be revolutionary, and according to Mark Jannot, editor-in-chief of Popular Science, "The Best of What's New Award is the magazine's top honor, and the 100 winners - chosen from among thousands of entrants - represent the highest level of achievement in their fields." The speed and availability of Verizon Wireless' 4G LTE network, and the future implications and uses of this technology earned Verizon Wireless a spot on this elite list.
Verizon Wireless Recognized by RootMetrics™ for Data Performance in 36 Markets
RootMetrics, November 2011
Verizon Wireless’s 4G LTE network has won the RootMetrics™ RootScore™ Award for data in 36 markets. After testing, Verizon Wireless received RootScore awards in: Atlanta; Austin, Texas; Baltimore; Boston; Charlotte, N.C.; Chicago; Cincinnati; Cleveland; Dallas; Denver; Hartford, Conn; Houston; Indianapolis; Los Angeles; Louisville, Ky.; Miami; Milwaukee; Minneapolis-St. Paul, Minn.; Nashville, Tenn.; New York City; Oklahoma City; Orlando, Calif.; Philadelphia; Phoenix; Pittsburgh; Portland, Ore.; Riverside-San Bernardino, Calif.; Sacramento, Calif.; Salt Lake City; San Antonio; San Diego; San Francisco; San Jose, Calif.; Seattle; St. Louis, Mo.; Washington, D.C. RootMetrics’ RootScore Reports highlight data, call, text and overall performances of the major wireless carriers’ networks in a specific geographical area by conducting tests during a seven-day period using currently available smartphones available to the public at the time of testing.
#1 Product of 2011
PCWorld, October 31, 2011
Verizon Wireless’ 4G LTE network was awarded the top spot on PCWorld’s 100 Best Products of 2011 list. For this annual list, PCWorld editors rank the very best hardware, software and services of the year. In carrier versus carrier 4G wireless speed tests, Verizon Wireless’ 4G LTE network was the clear winner. According to Tim Moyninhan, senior editor of PCWorld, “Verizon’s LTE service smoked the competition in our 4G LTE speed tests, with download times almost three times as fast as most competitors’.” The editors also took into consideration the value that the speed and availability of the network adds to a variety of devices.
Verizon Wireless Recognized by RootMetrics™ for Combined Performance and Data Performance in 24 Markets
RootMetrics, April-October, 2011
Verizon Wireless has been named the top wireless carrier in 24 markets by RootMetrics™ in categories of Combined Performance and Data Performance. Over the past six months, Verizon Wireless received RootScore™ Combined Performance and Data Performance awards in 24 cities: Atlanta; Boston; Chicago; Cincinnati; Cleveland; Dallas; Denver; Houston; Los Angeles; Miami; Milwaukee, Wis.; Minneapolis; New York; Philadelphia; Phoenix; Pittsburgh; Portland, Ore.; Riverside-San Bernardino, Calif.; Sacramento, Calif.; San Francisco; San Jose, Calif.; Seattle, Wash.; St. Louis; and Washington, D.C. RootMetrics’ RootScore Reports highlight data, call, text and overall performances of the major wireless carriers’ networks in a specific geographical area by conducting tests during a seven-day period using currently available smartphones available to the public at the time of testing.
Fastest Mobile Network Of 2011
PC Magazine, June 27, 2011
PC Magazine conducted a 21-city, 3G and 4G network test across the United States and found that the new Verizon Wireless 4G LTE network is much faster than other mobile Web options, with speeds that often exceed home Internet connections. There were more than 140,000 tests run looking exclusively at mobile Internet.
Verizon Named Top Wireless Operator by Left Right Research
Left Right Research, May 19, 2011
Verizon has been named the top wireless operator according to a survey conducted by Left Right Research, who recently surveyed over 5,000 customers on their opinions of each of the major wireless carriers’ networks. Verizon was named top operator based on receiving the highest number of positive views, as well as being voted number one for best network quality.
Verizon Wireless Ranks Highest Network in Harris Poll EquiTrend® Study
2011 Harris Poll® EquiTrend® Study, April 12, 2011
In the 2011 Harris EquiTrend® study, Verizon Wireless has been ranked the highest mobile network for the second year in a row. Competition for the title has grown increasingly tougher, but Verizon Wireless’ dedication to its customers and network was recognized once again by consumers. The study measures several components of brand equity among consumers such as trust, consumer connection and commitment. Participants were asked to rate companies in 53 categories.
Best Cell Phone Company
The Rock Hill Herald (SC), October 29, 2010
Verizon Wireless was chosen as “Best Cell Phone Company” in the “Buzzies Reader’s Choice Awards” section of The Rock Hill Herald. Readers were polled in September to determine the best local businesses and services in Rock Hill, South Carolina.
Leader in Customer Satisfaction
American Customer Satisfaction Index, May 2010
For the seventh consecutive year, Verizon Wireless topped the American Customer Satisfaction Index (ACSI) Wireless Telephone Service industry. The ACSI measures how satisfied U.S. customers are with the quality of consumer goods and services. In this year’s independent study, Verizon Wireless scored above the industry average and placed higher than all other wireless carriers in both quality and loyalty.
“Highest Call Quality Performance among Wireless Cell Phone Users in the Mid-Atlantic”
“Highest Call Quality Performance among Wireless Cell Phone Users in the Northeast”
“Highest Call Quality Performance among Wireless Cell Phone Users in the Southeast”
“Highest Call Quality Performance among Wireless Cell Phone Users in the West”
“Highest Call Quality Performance among Wireless Cell Phone Users in the Southwest”
J.D. Power and Associates, February 18, 2010
Verizon Wireless ranked highest among the major U.S. wireless providers for call quality in the Mid Atlantic, Northeast, Southeast, Southwest and West regions in the J.D. Power and Associates 2010 Wireless Call Quality Performance Study(SM) Volume 1. The J.D. Power and Associates study measures call quality among the major U.S. wireless service providers based on factors that impact overall carrier performance, which include dropped calls; static/interference; failed call connection on the first try; voice distortion; echoes; no immediate voicemail notification; and no immediate text message notification*.
The Best of Las Cruces
Las Cruces Sun-News (New Mexico), February 2010
Verizon Wireless was awarded with the title of Best Wireless Service in the Best of Las Cruces Readers’ Choice awards by the Las Cruces Sun-News. The newspaper received over 3,000 ballots from the area, polling citizens to find the best businesses and services in Las Cruces.
Most Recommended and Top Overall Wireless Carrier
Zagat Survey, January 13, 2010
Verizon Wireless was the Top Overall winner in Zagat’s first Wireless Carriers survey, scoring a 22 on Zagat's signature 30-point scale. Based on feedback from 2,319 wireless consumers who rated wireless providers on key aspects of their performance, Verizon Wireless not only led in reliability and coverage, the company’s customers were also the most likely to recommend Verizon Wireless to their friends.
Survey Says Our Customers Are The Most Satisfied
ACSI, May 19, 2009
For the sixth consecutive year, Verizon Wireless led the industry in customer satisfaction in wireless phone service satisfaction in the American Customer Satisfaction Index (ACSI) survey. A powerful economic indicator, ACSI tracks trends in customer satisfaction and provides valuable benchmarking insights of the consumer economy for companies, industry trade associations, and government agencies.
The Best In Call Quality
ConsumerSearch.com, March 2009
ConsumerSearch.com rated Verizon Wireless as having the Best Call Quality based on the analysis of third-party reviews and surveys. Verizon Wireless was recognized for the best call quality in many areas, high customer satisfaction and the fewest dropped calls.
World’s Best Wireless Service
Global Traveler, December 23, 2008
For the second consecutive year, the readers of Global Traveler selected Verizon Wireless as providing the world’s best wireless service. The survey, now in its fifth year, gives Global Traveler readers the chance to voice their opinions on the best in many categories of business and luxury travel. The only wireless carrier to be recognized by the magazine, Verizon Wireless offers a number of international solutions for customers whose business or leisure travel takes them to points around the globe.
Best Wireless Data Service Provider In the World
Business Traveler magazine, December 23, 2008
Verizon Wireless was selected as the world’s best wireless data service provider in the 2008 “Best in Business Travel” Awards, chosen by the readers of Business Traveler magazine. The survey, now in its twentieth year, gives Business Traveler readers the chance to voice their opinions on those companies who have made their business travels more enjoyable.
Leaders in Loyalty
M:Metrics, April 2, 2008
According to the most recent wireless industry study by M:Metrics, the private, third-party mobile media research firm, Verizon Wireless customers are the most loyal and the most likely to recommend the company to their friends. M:Metrics surveyed more than 30,000 wireless customers from November 2007 through January 2008 about their overall satisfaction with the existing wireless service and found that among the nation’s largest wireless carriers, Verizon Wireless customers are: most satisfied with their existing service, most likely to recommend the operator to a friend, and are least likely to switch operators.
Verizon Wireless Is “Carrier Of The Year”
Wireless Week, April 1, 2008
For the third year in a row, Wireless Week named Verizon Wireless the “Carrier of the Year,” stating that “the carrier has implemented new policies, stepped out from the wireless pack and pursued an unexpected technology path for the future.” The criteria for selecting Carrier of the Year for Wireless Week’s Excellence Award is based on several factors, including industry leadership, financial performance and innovation.
“A’s” In Customer Service
Vocal Laboratories, January 29, 2008
Verizon Wireless received high honors in the Vocal Laboratories 17th quarterly SectorPulse study on the quality of customer service among the largest wireless phone companies, earning an "A" in Caller Satisfaction and an "A'" for Call Completion. The study covered the three months ending December 31, 2007. http://www.vocalabs.com/about/pr55.html
High Honors in Wireless Call Quality
J.D. Power and Associates, September 6, 2007
Verizon Wireless received highest honors in four of the six U.S. regions (one in a tie), according to Volume 2 of the J.D. Power and Associates 2007 Wireless Call Quality Performance Study(SM). The J.D. Power and Associates Wireless Call Quality Performance Study employs a call quality index based on seven criteria that impact overall carrier performance. The wireless users surveyed were asked about their experiences with dropped calls, static/interference, failed connection on the first try, voice distortion, echoes, no immediate voice mail notification, and no immediate text message notification.
Verizon Wireless Is “Carrier Of The Year”
Wireless Week, April 1, 2007
Wireless Week named Verizon Wireless the “Carrier of the Year,” stating that “the numbers don’t lie when you’re talking about industry-leading low churn, high revenues and respectable postpaid subscriber net adds. As for peer respect, that appears in more TV commercials touting network quality, Verizon’s legacy message.” The criteria for selecting Wireless Week’s Carrier of the Year award include industry leadership, subscriber growth, financial performance, technological savvy, innovation, peer respect and community service.” To read the complete article, click here.
Measuring Customer Satisfaction
J.D. Power and Associates, October 4, 2006
Verizon Wireless ranked above the industry average in overall customer satisfaction according to Volume 2 of the J.D. Power and Associates 2006 Wireless Regional Customer Satisfaction Index Study(SM). The study measured satisfaction based on six key factors that impact overall wireless carrier performance: call performance and reliability, customer service, service plan options, brand image, cost of service and billing.
Highest In Business Wireless Satisfaction
J.D. Power and Associates, May 17, 2006
Verizon Wireless ranked “Highest In Customer Satisfaction With Business Wireless Service” in the second annual J.D. Power and Associates 2006 Business Wireless Customer Satisfaction Study(SM). The study surveyed 2,725 businesses regarding overall customer satisfaction. The study looked at factors such as call quality, performance and reliability and brand image.
Carrier of the Year
Wireless Week, April 1, 2006
Verizon Wireless was honored as Carrier of the Year by Wireless Week, recognizing its achievements in technology, customer service and overall financial and subscriber performance.
Wireless Call Quality
J.D. Power and Associates, March 16, 2006
Verizon Wireless received highest honors in three of the six U.S. regions, according to Volume 1 of the J.D. Power and Associates 2006 Wireless Call Quality Performance Study(SM) study.
“Highest Call Quality Performance Among Wireless Cell Phone Users In Northeast Region in a Tie, Mid-Atlantic Region and Southeast Region.”
*Study based on 23,373 total responses measuring measures opinions of wireless users about the call quality of their service. Proprietary study results are based on experiences and perceptions of consumers surveyed in July-December 2009. Your experience may vary. Visit jdpower.com.
