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HopeLine Phone Program

HopeLine® phones are provided to participating domestic violence agencies and organizations nationwide for use by victims and survivors as they rebuild their lives.  More than 1 million phones were collected by customers and employees nationwide in 2011. 

What is a HopeLine Phone?
HopeLine phones have 3,000 anytime minutes of airtime with calling features, including Nationwide coverage, Call Forwarding, Call Waiting, 3-Way Calling, Caller ID, and Basic Voice Mail, all on the nation’s largest and most reliable wireless network. The coverage map for HopeLine service can be found here.

Who is eligible for a HopeLine phone?
Domestic violence survivors must be affiliated with a domestic violence agency participating in HopeLine from Verizon to receive services and equipment. To inquire on how to obtain a HopeLine phone, please visit here for a partial list of participating domestic violence agencies and organizations in your area.

For information on how your domestic violence agency/organization can participate in the HopeLine phone program in your area, you may contact us.

Troubleshooting a HopeLine phone
If you experience any equipment- or service-related issues with your HopeLine phone, please contact the domestic violence agency or organization that issued the phone. Participating domestic violence organizations should contact their Verizon Wireless representative directly for troubleshooting, replacements, and any other questions regarding HopeLine phones.

HopeLine phone users should not contact Verizon Wireless Customer Service or visit a Communications Store for additional minutes or replacement phones.

If you are unable to contact the domestic violence organization that provided the phone, please send us an e-mail using the Contact Us form. Please include your assigned HopeLine mobile telephone number in the Comment Section.

Phone Recycling

Verizon Wireless also helps protect the environment by collecting spent rechargeable batteries for recycling. The Verizon Wireless Cell Phone Battery Recycling program is an easy way for customers to join with Verizon Wireless to help conserve the earth's natural resources and prevent spent batteries from entering community landfills.

Through HopeLine from Verizon's recycling efforts, more than 200 tons of electronics waste and batteries have been kept out of landfills. Since October of 2001 when Verizon Wireless launched its national recycling program:

• Collected more than 9 million phones through our stores and other points nationwide.
• Properly disposed of more than 1.72 million phones in an environmentally sound way, and refurbished the remaining units, funding more than $14.2 million in cash grants for domestic violence organizations across the country.
• Distributed nearly 123,000 HopeLine phones with the equivalent of more than 406 million minutes of wireless service for use by victims, survivors and organizations.

No-longer-used wireless phones and accessories can be returned to any Verizon Wireless Communications Store nationwide. To find the closest store in your area, use our Store Locator. To mail in your old phone for recycling, view our shipping instructions.

Learn more about Verizon Wireless' other green initiatives here.