Escape

 

 

Help put America's most reliable wireless network to work in your community by turning no-longer-used wireless phones into support for victims of domestic violence.

Donating an old wireless phone to HopeLine® from Verizon is as easy as following these four steps:

1. Disconnect the device with your wireless provider.
2. Turn the phone's power off.
3. Make sure the phone’s batteries are installed in the phone you are returning. Please do not include any loose batteries.
4. Please remove storage cards (microSD, etc.) and SIM cards from phones prior to donation. Also be sure to return any travel chargers or other accessories that came with the devices.
5. Seal the package and adhere the free postage-paid label to the box/envelope and drop it in the mail. To view and print the mailing label, you may need to download Adobe Acrobat Reader.
6. Don't forget to include your return address on the shipping label.

Verizon Wireless takes the protection of customer information seriously. The company encourages everyone who plans to give a phone to HopeLine to erase any personal data on the phone before donating it. If in doubt on what to remove from your phone, leave it to the professionals. As part of the refurbishing process, HopeLine scrubs the phones prior to distributing them for re-use to ensure all customer information is removed.

*Please note:

• Donated phones are not tax deductible.
• This shipping label is only intended for use by consumers who are donating their wireless phones to HopeLine. Customers who are not donating their phones but wish to return their wireless phones should contact Customer Service at 1-800-2 JOIN IN or visit their local Verizon Wireless Communications Store.