Verizon Wireless Customer Guarantee

Rule the air with Verizon Wireless, home of the largest 4G LTE network in America.

Strong, reliable signal.

The cutting edge of technology.

Exceptional value every day.

World-class service and support.

Verizon Wireless Communications Stores

At Verizon Wireless Communications Stores, customers can speak with Verizon Wireless' highly trained sales and service representatives who are committed to providing shoppers with world-class customer service. Communications Stores provide customers a one-stop-shop to see, touch and learn about Verizon Wireless products and services.

• Verizon Wireless has more than 2,000 company-owned Communications Stores, kiosks and stores-within-a-store across the country.
• All Verizon Wireless store employees receive extensive training before interacting with customers and receive ongoing training and information about new products and services.
• Verizon Wireless executives across the country regularly visit Communications Stores to experience and measure the high-quality customer service to ensure a consistent shopping experience is being delivered to customers.
• For wireless customers looking to switch their phone number to Verizon Wireless, customer service representatives at all Communications Stores nationwide have been trained specifically on how to provide easy number porting for customers.

Locate a Verizon Wireless Communications Store

Expect the best customer service at every turn from our employees. For your immediate needs, our team of certified wireless experts is ready to help via Web, live chat, and phone, 24/7. Or visit a Verizon Wireless store near you.

My Verizon

My Verizon is Verizon Wireless' online account management and customer service tool, providing customers with 24x7 online access to all their billing, payment and account-related information to manage their Verizon Wireless account relationship quickly and easily.

My Verizon is available online at www.verizonwireless.com/customerservice. A Spanish version of My Verizon is also available here.

Industry-Leading Customer Service

Verizon Wireless employs highly trained customer service representatives who are dedicated to providing world-class customer service by answering questions and resolving customer issues quickly and accurately.

• Verizon Wireless has highly trained employees who work directly with customers.
• All newly hired Verizon Wireless customer service representatives receive a minimum of six weeks of training.
• Verizon Wireless customer service is available by calling 1-800-2 JOIN IN or *611 from a wireless phone.

Network Leadership

• Provides voice and data services to 108.7 million total connections, including 92.2 million retail customers; 16.5 million wholesale and other connections.
• Consists of more than 175 switching facilities.
• Verizon Wireless has invested more than $70 billion since it was formed – on average more than $6 billion every year since 2000 when the company was formed – to increase the coverage and capacity of its premier nationwide network and to add new services.

Move up to a new device at our best promotional price every other year. Plus, change to any qualifying plan that suits your wallet anytime, 24/7—no fee, no extending your contract.

Take your pick from the best selection of devices on the planet, from smartphones to tablets, plus hundreds of thousands of the best apps, content, and partnerships.

Share life as you live it on the largest high speed network in America. Plus, coverage in over 200 countries.