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Verizon Wireless is committed to providing the highest level of customer service satisfaction to its customers. All of our representatives at the company's Communications Stores and call centers work to resolve customer issues and answer questions quickly and accurately.

Here is what customers are saying across the nation:

Customer service at its best:
“I have managed a customer service group for the last 20+ years. So when I receive truly exceptional service I immediately know it. For the last two weeks I have been working with Roberto G. to determine the best phones and packages for my family. He was very professional, very engaging, extremely knowledgeable, and exhibited patience with me at all times. He took his time in replying to my questions and he made sure that I understood everything that he was explaining to me. 

My family and I walked out of the store knowing that everything had been taken care of correctly for us by Roberto and that we would not have to worry about anything. It was just an incredible customer service experience for me. This type of service does not happen in establishments very often anymore. Thanks so very, very much.” — Linda Holmes, Burlington, Wisconsin

Friendly attitudes that set us apart from the rest:
“The attitude one encounters regularly with virtually all of your employees is what sets you apart from any other large business that I have ever encountered. Generally one might find similar helpful friendly people in a small local hardware store, rarely in a business of massive size such as yours; and then not with any regularity. Several of your employees have told me they find themselves at training seminars constantly, and it shows. I'm a very satisfied customer with every intention of remaining so for a long time.” — Doug Hageman, Marion, Connecticut

Highest caliber in the nation:
"If this is the caliber of your customer service team, Verizon Wireless has most definitely earned its industry standings, my friends' opinions and most definitely my business." — Shane Stolarik, Chicago, Illinois

Quality of a long-standing relationship:
"I do believe we have found the best company to provide our wireless services. Verizon Wireless has always come through for us and we look forward to a long-standing relationship. The world may view you as a communication company, but you show them that you're a people business." — Rusty Sears, Alabaster, Alabama

Honesty that lives up to its claims:
"Ultimately, I decided to go with Verizon Wireless due to the honesty of their sales representative. Everything was clearly explained, cautions were given about under what circumstances a customer might incur overage charges, and there was clearly a much more comfortable feeling by the way Verizon Wireless employees treat their customers. My entire company switched to Verizon Wireless for this very reason - they truly live up to the claim of excellent customer service." — Stan Stemkoski, Cupertino, California

Lifetime commitment to outstanding customer service:
"I was totally impressed with Dan Anderson's commitment as a representative of Verizon Wireless. Due to Dan Anderson's excellent attitude and proactive assistance, he has earned my business as a lifetime customer of Verizon Wireless. It was an honor and a privilege meeting such an outstanding representative. Keep up the great work Dan and Verizon Wireless." — Customer, Strousburg, Pennsylvania

Unmatched customer experience:
“I am writing to let you know that I had a very positive experience with Verizon Wireless Sales Representative Adam Olson in Lincoln, Nebraska. I believe Mr. Olson is an exceptional representative of your company.

I found Mr. Olson to be friendly, sincere, knowledgeable, and helpful. He explained what I needed to know, carefully described the services available and the charges I could expect. I never felt pressured, but I was well informed by him and able to make decisions to meet my needs. This was followed up by a letter and a phone call to further explain a discount he had obtained for me due to my employment in county government. This level of commitment and service is extremely rare in any industry today.

While I have purchased several cellular phones and contracts in the past, none of the experiences have matched this one, and I appreciate it. I love the phone and the service has been great.” — Customer, Lincoln, Nebraska

Going the extra mile:
“While on a recent trip, my husband and I stopped into your Summerville, South Carolina store and there we received the most remarkable assistance from one of your employees, Terence Ferguson. Due to some system settings in our computer, we had been unable to utilize our wireless card. Mr. Ferguson "went the extra mile" in helping us correct the problem. We very much appreciated his help in the store, and, even more, his initiative and perseverance. He could have let us walk away and try to work out the problem ourselves, but he didn't. What a wonderful employee you have!” — Customer, Summerville, South Carolina

The best customer service across the nation:
"I truly believe that you are the best cellular company in the world. Rates will change and equipment will come and go, but the true mettle of a company can be measured by the service they give their customers. Eric Peterson did it right. I could not have asked for anything more than what he gave. It was more than expected and came at a time when it was needed most. Kudos to Eric for his commitment to customer service and thanks to Verizon Wireless for being the best." — Customer, Salt Lake City, Utah