Customer Satisfaction
Overview
Customer Satisfaction
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Verizon Wireless is committed to delivering outstanding customer satisfaction. We offer quality products and services on the nation’s largest 4G LTE network and largest, most reliable 3G network, and deliver industry-leading customer service – online, over the phone and in-person.
To underscore the company's commitment to providing a positive wireless experience, Verizon Wireless offers a Customer Guarantee.
Verizon Wireless Customer Service By the Numbers
| 4,200,000: | Daily Verizon Wireless transactions with new, existing and potential customers (includes 1-800-2 JOIN IN or *611 service number calls, online interactions and shoppers at more than 2,000 company-owned Communications Stores and kiosks) |
| 493,000: | Calls and email transactions between customers and Verizon Wireless Call Centers every day |
| 16: | Average number of customers calls taken daily by a Verizon Wireless call center representative |
| 9 out of 10: | Number of Verizon Wireless customers who use My Verizon Express Service options (online, handset-accessible, or interactive voice response call-in systems) |
| 37: | Minimum days of initial training for new Verizon Wireless customer service representatives |
| 108,700,000: | Total number of Verizon Wireless connections, including 92.2 million retail customers and 16.5 million wholesale and other connections |
Unless otherwise specified, all numbers are for Q4 2011.
Visit the following Customer Satisfaction pages to learn more
| The Customer Experience | In Our Customers' Own Words |
| Frequently Asked Questions | Meet Our Customer Service Reps |
| Awards & Reviews |
Contact UsCustomers can also speak with Verizon Wireless customer service representatives by visiting any Verizon Wireless Communications Stores and kiosks nationwide, by calling 1-800-922-0204 or by sending an email. Members of the news media who would like more information about Verizon Wireless may contact one of our media contacts. |
My AccountGet quick and convenient access to your account. Find a Verizon Wireless Store |
