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John Bianchi
Vice President - National Customer Service

John Bianchi is vice president – National Customer Service for Verizon Wireless, responsible for the company’s customer service quality and strategy.

Bianchi began his career in telecommunications as a customer service representative for the former Pacific Bell telephone company. He has been engaged in a broad range of customer service functions in various management positions of increasing responsibility, including customer loyalty and quality assurance programs, call centers for ethnic markets, mergers and acquisitions, force management, and call center technologies. He also served as a director of national customer service with the former US wireless company, AirTouch.

He joined the Verizon Wireless customer service team when the company was launched in 2000. His most recent position was executive director for national Customer Service, responsible for national metrics, online and desktop tools and applications, and resource and real estate planning. Prior to that, he served as the director of customer service operations and technologies.

He has served as vice chairman of the Half Moon Bay (California) Beautification Committee, which benefits local community, senior and children’s non-profit organizations. He holds degrees in Business Administration and Political Science from the University of Santa Clara, California.

Contact: John Bianchi