With 108.7 million total wireless connections, including 92.2 million retail customers and 16.5 million wholesale and other connections, Verizon Wireless is committed to addressing wireless issues on behalf of our customers and providing consumers with the information they need to enhance their wireless experience.

Consumer Issues

Wireless Taxes - On behalf of our customers, Verizon Wireless is fighting excessive state and local wireless taxes and educating consumers about how to get involved to keep wireless taxes down.

Wireless AMBER Alerts™ - Verizon Wireless provides customers who opt-in with free Wireless AMBER Alerts, short text messages with information about abducted children.

Wireless Phone Security - Verizon Wireless encourages consumers to protect their cell phone privacy and offers simple steps to avoid device loss and keep user ID's and passwords safe and secure.

Enhanced 911 - Emergency calls placed to 911 are routed to designated emergency call-takers known as Public Safety Answering Points or PSAPs. Verizon Wireless provides PSAPs that have upgraded their equipment with Enhanced 911 or E911 service, which automatically provides call takers with the telephone number and information to help them determine the estimated location of the 911 caller to assist them in dispatching emergency assistance.

Note: Don’t let your kids play with old cell phones.

Avoid Potential Hearing Loss - Common sense recommendations for avoiding potential hearing loss.

Because old cell phones are still able to call 9-1-1 even if they are not active with a wireless carrier, they should not be used as a toy. If you have an old cell phone, please consider donating it to the HopeLine from Verizon program detailed below.

Implantable Medical Devices - Important information regarding wireless phone use for those with pacemakers and other implantable medical devices.

HopeLine® from Verizon - where no-longer-used phones are safely recycled and the proceeds are used to help prevent domestic violence.

Radio Frequency Emissions - Verizon Wireless provides consumer information to address commonly asked questions about the health effects of wireless phones.

Drive Responsibly - Verizon Wireless realizes the importance of driver responsibility and common sense, and encourages the responsible use of wireless phones while driving.

Phone Recycling - Verizon Wireless recognizes the importance of recycling wireless devices and accessories to help ensure a cleaner environment for future generations, and the company has taken on several initiatives to promote the environmentally safe re-use or disposal of these products.